Privacy Policy

At Cool Food & Beverages, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (www.cool-fb.com) and services.

1. Information We Collect

• Personal details such as name, email, phone number, and address when you contact us or place an order.
• Payment information (processed securely through third-party providers).
• Non-personal information such as browser type, IP address, and usage data for website analytics.

2. How We Use Your Information

We may use your information to:

• Process and deliver orders.
• Respond to your inquiries and provide customer support.
• Improve our website, products, and services.
• Send promotional offers, updates, or newsletters (if you have opted in).

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Trusted service providers who assist us in operations (e.g., payment processors, delivery partners).
• Authorities, if required by law or to protect our legal rights.

4. Cookies

Our website may use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

5. Data Security

We take reasonable steps to protect your personal information against unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to request access, correction, or deletion of your personal data. To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@cool-fb.com
• Phone: +20 106 001 0050
• Address: Sheraton St., Metro Market St., Hurghada, Egypt