Returns & Refunds Policy

At Cool Food & Beverages, customer satisfaction is our priority. This Returns & Refunds Policy explains how we handle returns, exchanges, and refunds for purchases made through our website (www.cool-fb.com) or at our store.

1. Eligibility for Returns

• Returns are accepted within 7 days of purchase with a valid receipt or proof of purchase.
• Products must be unused, unopened, and in their original packaging.
• Perishable items such as fresh food, beverages, or opened packages cannot be returned unless defective or damaged upon receipt.

2. Non-Returnable Items

• Gift cards or vouchers.
• Discounted or clearance items (unless defective).
• Opened or partially consumed food and beverage items.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–14 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us directly.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders already processed or shipped may not be eligible for cancellation.

6. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

• Email: info@cool-fb.com
• Phone: +20 106 001 0050
• Address: Sheraton St., Metro Market St., Hurghada, Egypt